Frequently Asked Questions
Frequenlty Asked Questions
Faq's
We have tried to answer all possible questions in FAQ’s but if you still have questions contact us any time!
General
We are number 15 Glenferrie Rd, Malvern and are toward the Princes Hwy end of Glenferrie Road. 100 metres from Malvern station and Malvern Central Shopping Centre
There is limited 1-hour parking and it’s directly in front of Studio Royale. Where you can safely drop your child at the start of the party.
Alternatively, Malvern Central has ample parking or catch the train because we are just across from the station.
Only the parents of the Birthday child can stay for the entirety of the party. With our 5 experienced team members running the party.
We ask that all other parents and adults enjoy the many fabulous cafes in the area. And also have shopping opportunities and return 5 minutes before the party ends.
No! We have multiple parties per day and run to a very tight schedule.
So if your party time is 9.30 am-11 am then the 1.5 hours begins at 9.30 am and must finish at 11 am.
So please ensure you arrive 10 mins prior to party start time so you can receive the full party schedule and experience!
Child Allergy
If your child has allergies YOU MUST STAY for the duration of the party with epi-pen or any medications necessary if required.
Our staff are not trained to use epi-pens and require the parent/guardian of that child to be responsible for the party entirety.
Our venue is nut-free and we do have nut-free, dairy-free and vegetarian food options available.
Cancellation Policy
All deposits are Non- Refundable. We can reschedule the date of your party if Covid or sickness prevents the birthday child from attending their own party!
Balance payments must be settled at least 7 days prior to the party date.
